Legal

Refund Policy

Last updated: 15 July 2026

Driving Mastery plans are one-time purchases that unlock instantly. If a plan is not what you expected, email us within 14 days of buying it and we will refund you. You are also always covered if something is genuinely wrong with what you bought. This policy explains how that works and does not affect your statutory rights.

1. Immediate access and your 14-day right to cancel

Normally, UK law gives you 14 days to cancel an online purchase for a refund. For digital content supplied immediately, that statutory right ends as soon as delivery begins — provided you have asked for immediate access and acknowledged that you lose the cancellation right. At checkout the button you press asks for exactly that, and the line directly above it says what it means, so pressing it is how you give that consent. In practice this makes little difference to you, because we offer our own 14-day refund below and it covers changing your mind.

2. What you are always entitled to

Regardless of the above, if the content is faulty, not as described, or not of satisfactory quality, you have the right to a repair or a refund under the Consumer Rights Act 2015. Examples include a lesson video that will not play and cannot be fixed within a reasonable time, being charged for a plan you did not receive access to, or content that is materially different from what was advertised. In these cases, contact us and we will put it right.

3. Duplicate or accidental charges

If you were charged twice for the same plan, or charged in error, contact us and we will refund the incorrect charge in full.

4. What is not refundable

Change of mind after your content has been unlocked (see section 1); simply not using the content, as access being available is the service you paid for; and failing a test or not achieving a particular result, as our content is a study aid and not a guarantee.

5. Our 14-day refund

If a plan is not what you expected, email us within 14 days of buying it and we will refund you. You do not need a reason. We offer this because a purchase you regret is not a customer we want, and because the statutory right described above ends the moment your content unlocks — this puts something better in its place.

It is our own promise rather than a legal requirement, which means we can be generous with it. We reserve the right to decline in a clear case of abuse — for example, repeat buy-and-refund on the same account.

6. How to request a refund

Email support@drivingmastery.co.uk from the address on your account, telling us the email on your account, roughly when you bought, and what went wrong. We aim to respond within 3 working days. Approved refunds are returned to your original payment method via Stripe, usually within 5–10 working days.

7. Your statutory rights

Nothing in this policy affects your legal rights as a consumer. For more about your purchase and our service generally, see our Terms and Conditions.